Refund Policy

Effective date: August 28, 2026

Requesting help

Contact CNPS.AI at iweibing@gmail.com before sending any item back. Include your order number, the product name, and a clear description of the issue. Returns sent without written instructions might not be accepted.

Order cancellations

You may request cancellation before an order is dispatched. We will confirm whether cancellation is still possible. Once fulfillment or shipment has started, the request will be handled under the return terms that apply to the product and destination.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us promptly and keep the product, accessories, packaging, and shipping label. We may request photos, video, serial-number information, or other evidence so that we can arrange the appropriate remedy.

Physical-product returns

Return eligibility for physical products depends on the product-specific terms, product condition, destination, and mandatory consumer law. Ear-worn products and other hygiene-sensitive goods may have additional restrictions after opening or use. Contact us before purchase if return eligibility is material to your decision. We will provide the return address and instructions in writing for any authorized return.

Digital plans and services

For TicNote digital-service plans sold with eligible products, a refund may be requested within 30 days only when the service has not been used or activated. Activated or used digital services are not refundable except where required by applicable law.

Refund processing

Approved refunds are issued to the original payment method. Bank or payment-provider processing times are outside our control. Original shipping, return shipping, duties, taxes, and payment charges are refundable only when confirmed by us or required by applicable law.

Nothing in this policy limits rights that cannot legally be excluded in your country or region.